Shipping Policy

Shipping Coverage

We ship to customers worldwide.

Shipping availability to certain countries or regions may vary due to logistical reasons, legal restrictions, or circumstances beyond our control.

Processing Time

All orders are prepared and processed within an estimated 1 to 3 business days after payment confirmation.

Orders placed during weekends or public holidays will begin processing on the next business day.

During periods of high demand, promotions, special campaigns, or peak seasons, processing times may be longer than usual. In such cases, we will notify the customer whenever possible.

Delivery Time

Once your order has been shipped, the estimated delivery time is up to 9 business days, depending on the destination country and shipping carrier.

The delivery times provided are estimates and do not constitute a guaranteed delivery date, as they may be affected by factors beyond our control, including:

• Shipping carrier delays.
• Customs controls or inspections.
• Local or national holidays.
• Weather conditions.
• Logistical issues or force majeure events.

Shipping Confirmation and Tracking

Once your order has been shipped, you will receive an email confirming the shipment and, when available, the corresponding tracking number so you can check the status of your order.

Shipping Costs

Shipping costs, where applicable, will be displayed during the checkout process before the order is completed.

In the case of free-shipping promotions, the terms and conditions of the promotion will be stated on the store.

Customs, Taxes, and Duties

International orders may be subject to taxes, customs duties, import fees, or customs processing charges imposed by the destination country.

Unless expressly stated otherwise during the checkout process, these charges will be the responsibility of the customer.

We are not responsible for delays caused by customs procedures.

Delivery Address

It is the customer's responsibility to provide a complete and accurate shipping address.

We are not responsible for delays, losses, or failed deliveries resulting from incorrect or incomplete addresses provided during checkout.

If an order is returned to us due to an incorrect address, refusal of the package, or inability to deliver, we may require payment for a new shipping fee before making another delivery attempt.

Lost Orders or Delivery Issues

If your order has not arrived within a reasonable period after the estimated delivery time, please contact us at:

Email: mak3in@gmail.com

We will investigate the issue with the shipping carrier and provide an appropriate solution where applicable.

Products Damaged During Shipping

If you receive a damaged or incomplete order, please contact us as soon as possible, providing your order number and including photographs of the package and the product, so that we can assess the issue and provide an appropriate solution.

Contact

If you have any questions regarding a shipment, please contact us at:

Email: mak3in@gmail.com

Legal Rights

This Shipping Policy supplements any rights that consumers may have under the applicable laws of their country or region.

Nothing in this policy limits any rights granted to consumers by law where such provisions are mandatory.